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Measuring community success: Involved, Engaged, Enchanted
For the last year, my colleague Gretchen and I have been writing a workbook together about how to design and create successful online communities. We are currently tackling the metrics section…...
View ArticleCreate a community where great things can happen
Most of my friends know that I’m a big fan of rockumentaries (documentaries about rock bands). Many evenings after I finish work, I settle into my favorite chair and either read a book or find a video...
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Evaluate your engagement strategy regularly
Last week, I met with the Technical Association of the Paper and Pulp Industry (TAPPI) to help them start setting up a private social network. I especially enjoy these strategy design meetings because...
View ArticleSix strategies to increase engagement and retention
This week, I was asked to give a presentation at the Chase Conference in London highlighting the benefits of private social networks and presenting six strategies for increasing an organisation’s...
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Today is a good day to work… with Happy Melly
Last August, one of companies I worked with was sold. I was offered a position in the new company, but the role didn’t involve my core interests with online communities and remote collaboration. To...
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Epic brainstorming and idea connection
For the last four years, I helped organizations and businesses design and set up private online communities. I was recently challenged to design an engagement strategy for customers of a new SaaS...
View ArticleIntroducing Happy Melly… sort of
I had the opportunity to introduce Happy Melly at an Agile Lean Europe conference yesterday. It was an online conference and featured four speakers over two hours. A great idea if you ask me! I enjoyed...
View ArticleEnchant your customers by helping them succeed
This week, I met with Octavalent, a company in the historic Dutch town of Delft, which has developed software for employment agencies. Octavalent contacted me because they want to not just provide...
View ArticleAttending a conference in a virtual world
Last week, I had the pleasure of attending a conference in a virtual world with AgileBill Krebs and Elinor Slomba. We started by meeting in Elinor’s virtual office in Sococo and then we headed over to...
View ArticleHow to hire a virtual superstar
One of the benefits of remote working is being able to hire the best. But how do we find them? And how will we know if they’ll be good a good fit? Hiring someone to work on a remote team is slightly...
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